Privacy policy
This policy explains what personal data MiraboChat collects and how it is used. Last updated: November 2026.
Who we are
MiraboChat is a service for booking one-on-one online conversation chats in English. For questions about your data or this policy, contact us at ana@mirabochat.com.
What data we collect
- Account data: your email address and password when you create an account.
- Booking data: the date, time, and length of the chats you book, and your booking status.
- Payment data: payments are processed by Stripe. We never see or store your full card details. We receive a payment reference, the amount, and the currency so we can confirm your booking and handle refunds. Stripe may collect and process information needed to complete your payment, as described in Stripe's privacy policy.
- Emails: booking confirmation emails are sent to you and to the host.
- Technical data: basic information your browser sends when you visit the site.
We do not sell your personal data, and we do not use it for advertising.
Video calls
Chats take place in a private video room provided by Jitsi (a third-party video service). The conversation content is not recorded by MiraboChat. Please review Jitsi's own privacy information for details of how the video service processes data during a call.
Why we use your data
- To create and manage your account and your bookings (necessary for the contract with you).
- To take payments, issue confirmations and receipts, and process refunds (necessary for the contract, and to meet legal obligations).
- To send booking emails (necessary for providing the service).
- To keep the service safe and enforce our conversation policy (our legitimate interests).
How long we keep it
Booking and payment records are kept as long as needed for accounting and legal purposes, typically up to the period required by tax law. Account data is kept until you ask us to delete your account. You can ask us to delete your data at any time at the email address above.
Your rights
If you are in the EU/EEA or the UK, you have the right to access, correct, or delete your personal data, to restrict or object to its use, to data portability, and to withdraw consent where we rely on it. You can also complain to your local data protection authority. To exercise any right, email ana@mirabochat.com.
Host privacy
The host keeps their personal identity private from guests. What you see on this site is the MiraboChat brand, not the host's personal details. Personal information is shared only where required for payment processing and legal compliance.